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Kenley Homes Disclaimer and Terms

Kenley Homes – Website Terms & Conditions of Use
By accessing any page of this Kenley Homes website, you are deemed to have read, understood, and agreed to be legally bound by the following conditions of use each time you visit.

Content & Disclaimer
All content on this website is provided for general information only and without warranty. Accessing this material does not create any commitment or obligation on the part of Kenley Homes.

Kenley Homes disclaims all warranties and conditions regarding content, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

In no event shall Kenley Homes be liable for any indirect, consequential, special, or exemplary damages (including loss of profits, data, or business opportunities) arising from or in connection with the use, copying, or display of this website.

While Kenley Homes aims to ensure all content is accurate, complete, and current, no guarantee is given as to its reliability. Visitors are responsible for verifying any information before relying on it. The content may include errors, and updates or changes may be made at any time without notice.

Access
You are responsible for ensuring that accessing this website is lawful in your jurisdiction. Kenley Homes accepts no responsibility for unauthorised access or actions taken by users.

Opinions
Any opinions expressed on this site are those of the content creators and not necessarily those of Kenley Homes, its management, or partners.

Copyright & Use of Content
All materials on this website — including text, graphics, images, designs, and code — are protected by copyright and intellectual property rights. These rights are owned by or licensed to Kenley Homes.

  • You may download or print material for personal use only.
  • No content may be altered, reproduced, distributed, or stored in any medium without prior written consent from Kenley Homes.
  • For permission to link to this website, please contact: hello@kenleyhomes.co.uk

Hyperlinks
This site may contain links to third-party websites. Kenley Homes has no control over these sites and makes no warranties regarding their content. Links are provided for convenience only and do not imply endorsement. Users are advised to exercise caution when using external websites.

Trademarks
Kenley Homes and the Kenley Homes logo are trademarks of Kenley Homes. All other trademarks are the property of their respective owners.

Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

Emails
Any emails sent from Kenley Homes (including attachments) are confidential and intended only for the addressee(s). If you are not the intended recipient, please notify the sender immediately and delete the email. Any unauthorised use, copying, or distribution is strictly prohibited.

Kenley Homes accepts no liability for errors resulting from electronic transmission. Emails may be monitored for lawful business purposes.

Images
All images, videos and virtual tours are used for illustrative purposes only and are representative only. They may not be the same as the actual home you purchase and the specification may differ. Images may be of a slightly different model of home and may include optional upgrades and extras which involve additional cost. Individual features such as windows, brick, carpets, paint and other material colours may vary and also the specification of fittings may vary. Any furnishings and furniture are not included in any sale. Please check with our sales consultants for details of the exact specifications available at the development(s) for each type of home and the associated prices.

Kenley Homes, Use of Personal Data

Kenley Homes – Privacy Policy (Prospects, Customers & Candidates)
Kenley Homes takes its legal responsibilities for your personal data very seriously. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us as a prospect (potential buyer), customer, or candidate.
We may update this policy from time to time to reflect changes in law, business practices, or technology. Please check back regularly to ensure you are familiar with the latest terms.

This notice does not cover data collected by other websites you may access through links on our site. We encourage you to read the privacy statements of any third-party sites you visit.

Who We Are
Kenley Homes is the “data controller” of your personal information, meaning we are responsible for deciding how we hold and use the data we collect from you.

If you have any questions, or want more details about how we use your personal information, please contact our Data Protection Lead:

Data Protection Lead
Kenley Homes
Unit 33/2 St Helen Way
St Helen Auckland
Bishop Auckland
United Kingdom
DL14 9AZ

Email Address: hello@kenleyhomes.co.uk please reference Data Protection Lead

What Personal Information We Collect
We may collect the following types of information:

  • Name, title, address, email, and phone number
  • Information you provide in correspondence, calls, or forms
  • Information from online enquiries, brochures, and property viewings
  • Marketing preferences and responses
  • Profile and usage data from your devices (via cookies and analytics)
  • Sensitive data (e.g. health or accessibility needs) — collected only with your consent

We may also receive information from trusted third parties such as:

  • Online property portals (e.g. Rightmove, Zoopla)
  • Estate agents, mortgage brokers, and housing scheme providers
  • Government purchase assistance schemes (e.g. Homes England)

Why We Collect and Use Your Data
We process your personal data under one or more of the following lawful bases:

  • To fulfil a contract with you or take steps before entering one
  • To comply with legal obligations
  • For our legitimate business interests (e.g. marketing, customer service, product development)
  • With your consent
  • To protect vital interests (e.g. safety/security)

Examples of how we use your data:

  • To provide information about Kenley Homes developments and offers
  • To notify you about updates to our products and services
  • To carry out marketing analysis and research
  • To process competitions and promotions
  • To ensure site security (e.g. CCTV monitoring)
  • To manage complaints, queries, or legal obligations

Marketing
We may use your information to tell you about Kenley Homes developments, offers, and services that may interest you.

  • We may rely on legitimate interest to send you postal marketing.
  • For email, SMS, or phone marketing, we will ask for your consent where legally required.
  • You can withdraw your consent or opt out of marketing at any time by contacting us or following the unsubscribe instructions in communications.

We will never sell your personal data to third parties for marketing purposes.

Sharing Your Personal Information
We may share your data with:

  • Service providers working on our behalf (e.g. mailing companies, survey providers, property portals)
  • Professional advisers (e.g. lawyers, auditors)
  • Government agencies or regulators where required by law
  • Independent review platforms (e.g. Trustpilot, solely for feedback collection)

Where necessary, we ensure third parties comply with strict data protection and confidentiality obligations.

If Kenley Homes undergoes business restructuring (e.g. sale, merger, or acquisition), your data may be shared with relevant parties under appropriate safeguards.

International Transfers
We will only transfer your data outside the UK or EEA where:

  • You instruct us to do so
  • It is required by law
  • It is protected under approved safeguards (e.g. adequacy decisions or contractual clauses ensuring the same level of protection as in the UK/EEA)

How Long We Keep Your Data
We will keep your data only as long as necessary for the purposes we collected it, typically:

  • Up to 15 months after your last interaction with us as a prospect
  • Longer if required for legal, regulatory, or contractual obligations
  • We apply appropriate technical and organisational measures to keep your data secure.

Your Rights
You have the following rights under data protection law:

  • Right to be informed – about how we use your data
  • Right of access – to request a copy of the data we hold on you
  • Right to rectification – to correct inaccurate or incomplete data
  • Right to erasure – to request deletion of your data (“right to be forgotten”)
  • Right to restrict processing – to limit how your data is used
  • Right to data portability – to request your data be moved to another provider
  • Right to object – to processing based on legitimate interests, including marketing
  • Rights regarding automated decision-making and profiling – to request human review

To exercise any of these rights, please contact our Data Protection Lead. We will respond within one month (or up to two additional months if the request is complex).

Complaints
If you are unhappy with how we process your data, please contact our Data Protection Lead in the first instance.

If you remain dissatisfied, you have the right to complain to the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

Cookies Disclaimer

Kenley Homes – Cookie Policy

What are cookies?
Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide useful information to website owners.

Why we use cookies
When you visit our website, we may store or access information on your browser in the form of cookies. This information may relate to:

  • Your device and browser settings
  • Your preferences
  • How you interact with our site

Cookies help ensure our website works as intended, improve its functionality, and allow us to analyse usage so we can enhance your experience.

Types of cookies we use
You can manage your cookie preferences through our Cookie Preference Centre, where you’ll find details of the categories below.

1. Strictly Necessary Cookies (Always Active)
These cookies are essential for the website to function properly. They are usually only set in response to actions such as setting your privacy preferences, logging in, or filling out forms. Without them, certain services and features may not work.

2. Performance Cookies
These cookies allow us to count visits, measure traffic, and see how visitors use our site. The insights we gain help us improve site performance and content. All data is aggregated and anonymous.

3. Functional Cookies
These enable enhanced functionality and personalisation. They may be set by us or by trusted third-party providers. If you choose to disable them, some services on our site may not function correctly.

4. Targeting Cookies
Set by our advertising partners, these cookies may be used to build a profile of your interests and show you relevant adverts on other websites. They do not store personal information directly but are based on uniquely identifying your browser and device. Disabling these will reduce targeted advertising.

Importantly, no cookies used by Kenley Homes collect personally identifiable information or are used to identify individual visitors. Instead, they help provide you with a more relevant and personalised browsing experience.

Analytics and third-party tools
We use Google Analytics to collect anonymous statistical data such as:

  • Number of unique visitors
  • Frequency of visits
  • Country of origin
  • Popular pages and user behaviour (e.g., clicks, scrolling, and navigation patterns)
  • Anonymous demographic insights such as age, gender, and interests

This helps us better understand how our website is used and how we can improve it. For details on how Google handles this data, please see the Safeguarding Your Data section on Google’s website. In some cases, we may also use session recording tools to analyse user interactions. This information is anonymous and never used to identify individuals.

Advertising cookies
Occasionally, we allow carefully selected advertising partners to place cookies on your device. These help show adverts that are more relevant to your interests, based on your visits to this and other websites. To learn more about behavioural advertising and how to manage your preferences, visit www.youronlinechoices.com/uk.

Managing cookies
You are in control of your cookie preferences:

  • Use our Cookie Preference Centre to allow or disable certain categories of cookies.
  • Adjust settings in your web browser (e.g., Chrome, Safari, Firefox, Edge) to block or delete cookies. Guidance is available at www.aboutcookies.org.

Please note: Blocking or disabling some types of cookies may affect the performance of our website and the services we provide.